Return & Refund Policy

Returns & Refunds

If you’re not fully satisfied with your purchase, you can request a return or exchange within 30 days from the delivery date. Please make sure your return is initiated during this period.

Return Conditions

Eligible Returns

Your item must be:

• Unused and in its original condition
• Returned in the original packaging with all accessories and manuals
• Free from damage not related to manufacturing defects
• Sent with the original receipt or order confirmation

Return Authorization (RA) Required

All returns require a Return Authorization (RA). Please contact us first to receive your RA number and instructions.

• Email: contact@tankgasdepot.shop
• Include your order number and the reason for the return
• We’ll send your RA number and next steps
• Place the RA number inside the package (and on the label if requested)

Non-Returnable Items

• Custom or special-order items
• Items damaged by misuse or normal wear
• Used consumables (batteries, oils, filters)
• Items returned without original packaging
• Tools modified or altered from their original condition
• Electrical items that have been installed or wired

Return Shipping

Customer-Paid Returns

• Return shipping costs are the customer’s responsibility unless the item is defective or we made an error
• We recommend using a trackable shipping service and adding insurance when appropriate
• Please package items securely to prevent damage during transit

Prepaid Returns (Covered by Us)

We’ll provide a prepaid return option in cases such as:

• Defective or damaged items
• Wrong item shipped
• Item significantly different from the product description

Refunds

Processing Timeline

• Refunds are processed within 5–10 business days after we receive and inspect the return
• Refunds are issued to the original payment method
• Credit card refunds may take 1–2 billing cycles to appear (depending on your bank)

Refund Amount

• Full refunds apply to items returned in perfect, unused condition
• Original shipping fees are non-refundable unless the return is due to our error
• Return shipping may be deducted from the refund unless covered by us

Partial Refunds

Partial refunds may apply in situations such as:

• Returns requested after 30 days but within 60 days
• Items in good condition but missing packaging or accessories
• Light signs of use while still resellable

Exchanges

Exchanges may be available for: a different size/model of the same product (subject to availability), defective items under warranty, or items received in error.

How exchanges work: Request exchange authorization → Ship the item with your RA number → We ship the replacement after receipt/inspection. Price differences and shipping charges may apply.

Damaged or Defective Items

What to do

• Contact us within 48 hours of delivery
• Send clear photos of the damage/defect and the packaging
• Do not use damaged items and keep all original packaging

Resolution Options

• Full refund (including return shipping)
• Free replacement
• Manufacturer warranty service when applicable

Warranty Claims

• Please contact Tank Gas Depot first—we can guide you and help coordinate with manufacturers
• Warranty terms and periods vary by manufacturer
• Some cases may require sending the item directly to the manufacturer

Special Notes

Large / Heavy Items

• Oversized items or items over 50 lbs may require special return arrangements
• Additional freight fees may apply—contact us before returning

Hazardous Materials

• Items containing batteries or classified as hazardous may require special handling
• Some items may not be eligible for air transport—contact us for instructions

Store Credit Option

• You may choose store credit for the full purchase amount (including original shipping)
• Store credit never expires and can be used at tankgasdepot.shop
• Store credit is not redeemable for cash

International Returns

• International customers are responsible for return shipping and any customs/duties
• Refunds are processed in USD only
• International returns may take longer to process

Contact for Returns

Email: contact@tankgasdepot.shop (please include your order number)
Business Hours: Monday – Saturday, 7:00 AM – 6:00 PM PT
Address: 4749 N Gracemoor Cir, Colorado Springs, CO 80917, United States

Customer Satisfaction

We stand behind the quality of our products. If you have any issue at all, please reach out and we’ll do our best to make it right.